Regional Manager

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing’s premier events—including the Kentucky Derby, Belmont Stakes, and Breeders’ Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.

Responsible for overseeing and is fully accountable for all aspects of the day-to-day operation and business and financial planning within a designated region. The primary purpose is a relentless pursuit for achieving the highest level of performance, productivity, employee satisfaction, customer satisfaction and financial performance possible for the region.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Prepare and adhere to annual budgets.
• Monitor and control expenses within Region in an effort to operate as efficiently as possible.
• Monitor accuracy of weekly invoicing based on contractual guidelines.
• Monitor weekly time sheets prepared by site Managers.
• Ensure top-level Customer Service Support by acting as liaison with the Association and escalating higher-level problems/issues to appropriate personnel on an as needed basis.
• Market additional equipment and product upgrades to our customers by educating on-site employees as well as customers in order to enhance revenue from existing contracts.
• Be available as the first point of contact to provide support for problems at UT sites within Region.
• Monitor and oversee the day to day duties performed by UT personnel at all sites within Region, paying particular attention to the on-site Managers and ensure that they carry out all assigned duties.
• Work with site Managers to hire, train and promote on-site personnel as needed.
• Evaluate on-site Managers on an annual basis.
• Verify that all UT sites in Region have the proper functional equipment necessary to operate.
• Coordinate with UT personnel, as needed with all hardware and software upgrades.
• Miscellaneous duties as required by the company.

SUPERVISORY RESPONSBILITIES:

• Site Manager(s)—All Types
• At times, Operators, Terminal Technicians or combination of these hourly jobs if the region includes sites without managers

SKILLS/

QUALIFICATIONS:

• Thorough understanding of pari-mutuel wagering and racing operations.
• Ability to lead, manage, develop and direct management staff and service employees.
• Ability to strategize and analyze market opportunities and prepare related business plans, proposals and recommendations.
• High level customer service skills in order to meet customer needs and implement customer service programs- preferably in the pari-mutuel and gaming industry.
• Working knowledge of computer hardware and software, network, point of sale terminal, tote board technology and functionality, data center and field service operations.
• In depth understanding of business accounting and financial practices.
• Ability to prepare project plans for implementation of products and services.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and…