Desktop Support Technician
Job in
Grantsville, Tooele County, Utah, 84029, USA
Listed on 2026-10-15
Listing for:
Insight Global
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Provide Tier I support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, monitors, etc.).
Perform password resets and account management in Active Directory.
Assist with network connectivity issues and basic server refresh tasks.
Execute scheduled system updates and hardware refreshes.
Document incidents, resolutions, and maintain accurate support logs.
Ensure compliance with IT security policies and procedures.
REQUIRED SKILLS AND EXPERIENCE- 2+ years of experience in desktop support or IT helpdesk roles.
- Strong knowledge of Windows OS and Microsoft Office Suite.
- Familiarity with Active Directory and password management.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting and peripheral setup. Excellent problem-solving and communication skills. Certifications such as CompTIA A+.
- Exposure to server administration and virtualization technologies. Knowledge of ITIL processes and ticketing systems (e.g., Service Now). Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
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