Service Advisor

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Principle Volkswagen of Grapevine

Average Earning Potential is 6,000K to 8,000K a month.

Principle Volkswagen in Grapevine is seeking an exceptional Service Advisor to join our rapidly growing dealership. You are a self-starter who enjoys solving problems and managing many different projects  understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity; your team relies on you to manage many projects that are your customers' vehicles, and to deliver the vehicles back to the customer on time.

You are constantly growing and learning, expanding your knowledge, and value the opportunity to provide exceptional service, ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity, and productivity with other associates throughout the dealership.

• Air-conditioned and heated state‑of‑the‑art shop with lots of work available!
• Continuous paid training to enhance your skill set.
• Highly productive shop – lots of customers and growing fast.
• Flexible work schedule for excellent work/life balance.
• Growth opportunities with a company that believes in growing and investing in its people.

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan.
• Paid Holidays and vacation days
• Discounts on new and used vehicle purchases.
• Discounts on parts and services.

Job Summary:

The Service Advisor is a front line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the servicing and walking the customer's vehicle through the entire service process.

• Enthusiastically greet the service customers upon arrival.
• Effectively document service concerns.
• Initiate automotive service and repairs by ascertaining performance problems and service requests.
• Coordinate with Certified Technicians to address service concerns.
• Communicate with customers throughout the service process.
• Meet and exceed service goals set by management.
• Exceed the customer's expectations as to the overall experience.

• OEM experience preferred, not required.
• 1+ year auto service or sales experience required.
• Must be proficient in English.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Good verbal communication skills.
• Clean driving record and a valid driver license.
• Clear criminal background and pre‑employment drug screen.