Director of Product Development

Patriot Mobile is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Patriot Mobile is seeking a hands-on Director of Product Development to lead the strategy, development, launch, and ongoing performance of its device offerings, accessories, insurance and device protection products, financing options, and other value-added products and services. This leader will identify and deliver offerings that meet members' needs, strengthen retention, and generate profitable growth while supporting Patriot Mobile's mission.

The ideal candidate combines sound business judgment and financial discipline with strong execution, effective partner management, and personal accountability. This role owns the product lifecycle, from evaluating opportunities and negotiating partner terms to coordinating launches, monitoring performance, and improving offerings. The Director also oversees fulfillment, ensuring reliable inventory management, timely delivery, and a positive member experience.

• Manage the product lifecycle from research and business case development through launch, improvement, transition, and retirement.
• Prioritize offerings based on member needs, market opportunities, profitability, available resources, and company objectives. Define owners, milestones, and measurable outcomes.
• Develop product recommendations supported by pricing analysis, competitive comparisons, demand forecasts, projected margins, implementation and operating costs, inventory and capital requirements, risk assessments, and contingency plans.
• Partner with Finance to evaluate promotional pricing, vendor costs, and actual performance against projections. Recommend adjustments that increase adoption while protecting margins.
• Coordinate launch readiness across Technology, Marketing, Sales, Member Services, Finance, Legal, and Operations, including systems, billing, training, member communications, support procedures, and reporting.
• Manage vendor and partner relationships, commercial terms, service expectations, renewals, and product changes. Establish primary and backup contacts and ensure timely responses.
• Track deadlines, contractual obligations, dependencies, and partner changes. Document decisions and handoffs, verify follow-through, and elevate material risks or unresolved issues with an impact assessment and recommended action.
• Plan product transitions to address member communications, required authorizations, billing accuracy, continuity of service or coverage, and support needs.
• Work with Finance and Legal to confirm program requirements, licensing, state availability, and partner obligations before implementation.
• Partner with Accounting to verify settlements, resolve payment discrepancies, and address outstanding balances or account issues that could disrupt product availability.
• Oversee product development staff and fulfillment operations, including staffing, inventory coordination, order processing, shipping accuracy, and service levels. Maintain coverage and transition plans for critical positions.
• Perform other duties as assigned.

• Knowledge of product lifecycle management, from research and business case development through launch, optimization, transition, and retirement, including skill in building roadmaps with clear priorities, owners, and measurable outcomes.
• Strong financial acumen, with the ability to build business cases and manage pricing, margin, forecasting, and product economics in partnership with Finance.
• Ability to lead cross-functional teams and product launches without direct authority, and to verify follow-through across departments.
• Skill in managing vendor and partner relationships, including negotiating commercial terms, managing renewals, and resolving performance issues.
• Ability to anticipate risks, track dependencies and obligations, and elevate material risks or unresolved issues with an impact assessment and recommended action.
• Ability to plan product changes that protect the…