CRS VII

Seeking an experienced customer service associate to manage all aspects of orders processing and fulfillment, ensure a timely response to internal/external customer requests to achieve customer satisfaction goals. Candidates are required to have good computer experience with MS Excel for data analysis (this includes knowledge of formulas, pivots and v-lookups).

General Duties:

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
• Provide estimate delivery time if the request cant be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Help keep the warehouse always organized and clean (may lift and move trays up to 20 lbs.)
• Responsible for maintaining a positive work environment while supporting the company culture and fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications
- Education and/or Experience

• High school graduate or equivalent.
• At least one year of general office with one to two years of customer service experience.
• Intermediate computer experience with Excel is required for data analysis (this includes knowledge of formulas, pivots and v-lookups).
• Work well with a team and exhibit effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
• Pays close attention to detail to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Needs to be hands-on with ambition and drive to succeed
  - Makes things happen.
• Goal oriented and must be accustomed to achieving results through teamwork.
• Bilingual (English / Spanish) is a plus.
• Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive