Patient Services Specialist - Ortho

Patient Services Specialist – Ortho

Baylor Scott & White Health
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The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients to ensure high quality, patient-centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.

Training will be conducted onsite.

Monday to Friday, 8:00 AM to 5:00 PM.

• Assists with patient duties to include patient relations, check‑in or check‑out, scheduling, insurance verification, and answering phones; arranges follow‑up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information; verifies patient demographics and enters changes into the computer system; directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines; posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.

Note:

Benefits may vary based upon position type and/or level.

• Education – H.S. Diploma/GED Equivalent.
• Experience – Less than 1 Year.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

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