Medical Office Receptionist – Family Care

Medical Office Receptionist in a fast‑paced, high‑volume clinic located at 1600 West Northwest Highway – Suite 100 Grapevine, TX 76051. Full‑time, 40 hours weekly;
Monday – Friday (8am-5pm).

• Family‑oriented atmosphere
• Great learning environment
• Career growth opportunities

• High School Diploma or equivalent (REQUIRED)
• Six months healthcare experience in a clinical setting or customer service experience in a clinical setting or office environment (PREFERRED)
• Bilingual – English/Spanish (PREFFERED)

• Delivers care to patients utilizing the Medical Office Receptionist Process
• Under direct supervision, performs patient check‑in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guideline.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts.
• Copies/scans patient access related hard copy materials (e.g., , referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepares charts for patient appointments making sure all necessary information is complete.
• Conducts all functions associated with patient check‑out including pricing services, collecting patient responsibility payments, and scheduling follow‑up appointments.
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time‑of‑service payment.
• Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
• Performs other duties as assigned.

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.