Regional Float Certified Medical Assistant

Regional Float Certified Medical Assistant

Reports To:

Regional Practice Administrator; day-to-day direction from the Practice Administrator or Clinic Manager at the assigned clinicFLSA Status:
Non-exempt

Location:

Multiple UCNT urology clinics within an assigned DFW region; assignments may change daily

About the Job The Regional Float Certified Medical Assistant works under the general supervision of physicians and/or APPs to provide clinical and administrative support in the delivery of patient care. Unlike a clinic-based CMA, this role rotates among UCNT clinics within an assigned region to cover staff absences, PTO, vacancies, high-volume days and new-provider ramp-ups.

The ideal candidate is a flexible, fully cross-trained CMA who can walk into any UCNT clinic, learn its layout and provider preferences quickly, and keep patient flow moving from the first patient of the day.

Float Responsibilities Travel to and work at assigned UCNT clinics within the region, often on short notice, based on the daily or weekly float schedule set by the designated Manager.

Report to the assigned clinic on time, check in with the Practice Administrator, Clinic Manager or lead CMA, and confirm the provider(s) being supported that day.

Quickly adapt to each clinic's layout, workflows, supply locations and provider preferences while following UCNT standard procedures.

Maintain working knowledge of procedures and equipment used across clinics, including cystoscopy, in-office procedures and oncology support as assigned.

Hand off clearly at the end of each assignment: communicate open patient calls, pending results, prior authorizations and supply needs to the clinic's staff so nothing is left incomplete.

Identify workflow inconsistencies between clinics and share observations with leadership to support standardization and continuous improvement.

Help orient and support new CMAs at clinics as requested.

Keep the float schedule current and notify the Leadership promptly of any conflicts or schedule changes.

Maintain reliable transportation, a valid driver's license and current auto insurance; track mileage for reimbursement per UCNT policy.

Core Duties at Each Assigned Clinic Clinic Opening & Patient Flow Be at the designated workstation prepared and ready to work during assigned hours.

Open the clinic as needed: unlock doors, turn on lights and equipment, start up workstation, open restroom and exam rooms, test urine controls, and complete chart prep.

Maintain an efficient patient flow for the provider.

Prepare and assist the provider with exams and procedures, and perform any tests or tasks the provider assigns.

Notify the call center of physician schedule changes.

Clinical Procedures Perform specimen collection, vital signs and urinalysis.

Administer injections and draw blood using aseptic technique.

Perform catheterization using sterile technique.

Prepare specimens for the lab and follow the lab insurance matrix for all send-out specimens.

Clean, disinfect and sterilize instruments daily.

Maintain the cystoscope pressure testing, cleaning and sterilization station daily with proper documentation.

Perform weekly spore testing for the autoclave.

Patient Communication & Documentation Answer incoming calls requiring MA assistance and discuss acute symptoms with the physician when necessary.

Return patient calls and process prescriptions promptly; complete all patient phone calls by end of day.

Process and document all prescriptions in the patient's EHR.Document calls and outside communications in the patient's record.

Document all MA workflow in the appropriate EHR templates.

Complete missing-results reports as assigned by the Administrator.

Authorizations & Scheduling Schedule outpatient or inpatient surgeries and services as assigned.

Complete and process prior authorizations for medications.

Complete and process Title 19s as needed.

Complete Letters of Medical Necessity as needed.

Compliance, Safety & Supplies Complete all OSHA-required logs on time, including exam room cleaning, freezer and fridge temperature, and eye wash station logs.

Manage and maintain CLIA requirements and all OSHA standards.

Clean, prepare and stock exam rooms, lab area and restroom daily.

Maintain medical supply stock; place orders with Henry Schein or notify the Administrator of needs.

Clean and maintain the supply and sample cabinet.

Records Management Perform chart take-down daily or weekly as needed; place PHI and unscanned reports in the appropriate scan bins.

Weekly, verify chart notes are…