Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

Courtyard Dallas DFW Airport North Grapevine - Front Desk Agent

About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills / Responsibilities

• Customer Service Excellence:
  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times and enhancing guest satisfaction.
• Communication:
  Effectively convey information and ideas, addressing guest inquiries and issues promptly with strong verbal and written communication skills.
• Problem‑Solving:
  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:
  Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Get more out of your stay at Courtyard by Marriott Dallas DFW Airport North/Grapevine. Our hotel near DFW Airport with a shuttle offers complimentary airport transportation, modern accommodations, and convenient on‑site amenities. Recharge in our spacious hotel rooms and suites featuring plush Marriott bedding, TVs with premium channels, mini fridges, microwaves, and more. Stay productive with free Wi‑Fi and in‑room work spaces, and get your workout in at our fitness center or outdoor pool.

Satisfy your appetite at the Bistro, our on‑site restaurant with fresh breakfast and dinner options, Starbucks® coffee, and evening drinks. Explore nearby destinations, including Grapevine Mills Mall, LEGOLAND® Discovery Center Dallas/Fort Worth, and Bass Pro Shops. Host conferences, meetings, and special occasions in our event spaces and wedding venues with catering services and AV equipment. Whether you're traveling for business or leisure, maintain your momentum at Courtyard Dallas DFW Airport North/Grapevine.

At our hotel, we are committed to providing the best guest service in the area, and we celebrate our successes every month with team‑building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!