User Experience Design

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Job Title: User Experience Designer

Department: Product & Technology

Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

Overview

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates official 3D Intelligent Instructions for thousands of products from hundreds of innovative brands and hosts them on a free mobile app. Users can manipulate interactive animations on a touchscreen, providing a superior training differentiator for products that require assembly, installation, maintenance, programming, or repair.

BILT’s mission is to create an experience so enabling and empowering that it turns users into promoters of the brands we serve. Our award-winning mobile app provides voice, text, and animated guidance for assembly, installation, maintenance, and repair, serving consumers, professional technicians, and federal government clients. Our Global Brand Support Center is located in the Dallas-Ft. Worth metroplex between DFW airport and the Southlake Town Square.

About The Job

BILT is seeking a talented User Experience (UX) Designer to join our team in Grapevine, Texas, to design and implement intuitive, secure, and accessible user interface enhancements for our existing mobile and spatial computing platforms (iOS, Android, Windows and vision

OS). This role will support customers from many industries, including federal contracts, requiring current U.S. citizenship and strict adherence to Federal Risk and Authorization Management Program (FedRAMP) standards to ensure compliance and security for government clients.

Responsibilities

• Design User Interfaces:
  Design new and optimize existing user journeys and interface solutions for mobile, web and immersive platforms, ensuring compliance with federal security and accessibility standards. Translate complex interactions into clean, accessible, and responsive UI designs, creating flows, wireframes and high-fidelity prototypes using Figma. Maintain our design system across platforms.
• FedRAMP Compliance:
  Include accessibility (WCAG 2.1 AA) and inclusive design best practices in all UX/UI initiatives. Ensure that all design and development efforts meet FedRAMP requirements (outlined below).
• Cross-functional Collaboration:
  
  Work with UX designers, iOS/Android/Windows/vision
  
  OS developers, QA teams, and product managers to deliver cohesive, FedRAMP-compliant features and functionality.
• User Testing and Feedback:
  Participate in user testing and synthesize insights into actionable design improvements.
• Ensure Code Quality and Security:
  Collaborate with developers to ensure that user experience designs align with secure development practices.
• Documentation:
  Maintain detailed documentation of UX development processes and security controls for FedRAMP audits and Third-Party Assessment Organization (3
  
  PAO) reviews.

• Education:
  
  Bachelor’s degree in Human-Computer Interaction (HCI), Design, Computer Science, Engineering, or a related field — including practical experience in UX design, particularly within regulated or federal environments
• Citizenship:
  Current U.S. citizenship required due to federal contract stipulations and FedRAMP compliance. Candidates must provide verifiable proof of citizenship (e.g., passport, birth certificate).
• Experience:
• 3+ years of experience in UX design for mobile/web applications. A background in designing for complex or security-sensitive environments preferred.
• Proven experience designing and implementing user interfaces for iOS, Android, and Windows
• Experience designing for augmented reality (AR) and spatial computing platform interfaces (e.g. vision
  
  OS) is a plus.
• Experience working with analytics tools and A/B testing frameworks
• Experience with FedRAMP-compliant or government-related software projects is preferred
• Technical Skills:
• Familiarity with front-end technologies…