Microsoft Specialist

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Director, Cloud Productivity & Identity (Microsoft Services)

The Director of Cloud Productivity & Identity is the program leader responsible for the operational excellence, strategic direction, and continual modernization of all Microsoft-based cloud productivity and identity services. This role oversees internal and client Microsoft 365 (M365) tenants, SharePoint Online, Teams, Intune, Entra , Copilot for Microsoft 365, and CSP licensing services (resell, direct, and distributor/VAR-based).

As a senior leader, the Director owns the Cloud Productivity & Identity service portfolio, ensures high-quality project and operational delivery, and drives our Microsoft partnership strategy including attainment of Microsoft designations, partner scorecard improvement, engineer upskilling, and alignment to the latest Cloud Partner Program requirements. This position manages a small team of engineers and architects, serves as a thought leader in collaboration and identity modernization, and is deeply engaged in pre-sales activities, pipeline development, SOW creation, and technical presentations to clients and internal stakeholders.

• Define and execute the strategic vision for Microsoft cloud productivity, identity, and modern work offerings across client base and internal environment.
• Own the full Cloud Productivity & Identity service catalog including M365, Teams, SharePoint, Intune, Entra , Microsoft Secure Score, Copilot, file storage & sharing, and related integrations.
• Develop multi-year product roadmaps, standards, and best practices aligned with Microsoft’s Modern Work and Security architectures.
• Oversee governance of internal Microsoft tenants across multiple business entities and partner tenants.

• Lead and mentor a small team of engineers responsible for project delivery, escalation support, tenant administration, operational automation, and service improvements.
• Ensure consistent delivery quality, adherence to SLAs, and optimization of client environments (Secure Score, configuration baselines, governance posture).
• Establish and maintain operational KPIs, SOPs, service health reporting, and continuous improvement programs.
• Drive standardization of Intune device management, identity lifecycle workflows, and M365 security/compliance policies across clients.

• Own Microsoft partnership strategy across multiple partner tenants and identity domains.
• Lead efforts to achieve and maintain Microsoft solution designations and specializations (Modern Work, Security, etc.).
• Create internal certification pathways and support engineering readiness to improve partner scorecard metrics.
• Act as the liaison with Microsoft account teams, distributors, VAR partners, and ecosystem vendors.

• Oversee CSP licensing operations (direct and indirect), including pricing strategy, quoting, license optimization, margin protection, reconciliation, and lifecycle management.
• Guide account managers and clients in selecting appropriate licensing bundles, Copilot entitlements, and compliance-aligned SKUs.
• Manage multi-tenant license governance and ensure contractual alignment with Microsoft and distributors.
• Partner with sales, account management and partners to scope client initiatives, provide solution recommendations, and influence pipeline strategy.
• Facilitate pre-sales discussions, technical discovery calls, and conduct client-facing presentations.
• Compose and review Statements of Work (SOWs), proposals, and strategic roadmaps for collaboration, identity, and modern work engagements.
• Represent the practice as an executive sponsor during key client interactions.
• Drive automation capabilities for tenant provisioning, configuration baselines, license workflows, identity lifecycle, Teams/SharePoint governance, and monitoring.
• Evaluate, implement and manage third-party tools for…