IT Public Safety Technician

Provides technical support, maintenance, and operational assistance for technology systems supporting the City’s public safety departments, including Police, Fire, Emergency Medical Services, and emergency communications. Supports mission-critical public safety applications, hardware, network-connected equipment, mobile technologies, and related infrastructure to maintain reliable, secure, and effective technology operations.

Provides technical support, maintenance, and operational assistance for technology systems supporting the City’s public safety departments, including Police, Fire, Emergency Medical Services, and emergency communications. Supports mission-critical public safety applications, hardware, network-connected equipment, mobile technologies, and related infrastructure to maintain reliable, secure, and effective technology operations. Works collaboratively with Information Technology staff, public safety personnel, vendors, and other stakeholders to resolve technical issues and support the technology needs of 24/7 public safety operations.

• Provides technical support, troubleshooting, maintenance, configuration, and repair for public safety technology systems, hardware, software, peripheral devices, and related infrastructure.
• Installs, configures, monitors, maintains, and supports public safety applications and technologies, including computer-aided dispatch (CAD), records management systems (RMS), 911 systems, mobile technologies, radio communication interfaces, surveillance systems, body-worn camera systems, digital evidence platforms, and other related systems.
• Diagnoses and resolves hardware, software, application, network connectivity, and system performance issues affecting public safety operations; coordinates complex or escalated issues with appropriate Information Technology staff or vendors.
• Installs, configures, upgrades, patches, tests, and maintains servers, workstations, mobile devices, network-connected equipment, software applications, and other technology used in public safety operations.
• Monitors public safety systems and responds to outages, service interruptions, and other technology issues affecting mission-critical operations.
• Administers user accounts, system access, permissions, passwords, and other security controls in accordance with established City, departmental, and system requirements.
• Provides on-site and remote technical assistance to Police, Fire, EMS, emergency communications personnel, and other authorized users.
• Supports compliance with applicable information security requirements, Criminal Justice Information Services (CJIS) requirements, departmental policies, and data protection protocols.
• Coordinates with Information Technology staff, vendors, public safety personnel, and other stakeholders to resolve technical issues, deploy equipment, implement system changes, and support technology projects.
• Participates in system backups, disaster recovery procedures, continuity planning, system testing, and other activities supporting the availability and reliability of public safety technology.
• Maintains technical documentation and records related to system configurations, equipment, procedures, incidents, service requests, troubleshooting, and resolutions.
• Assists with inventory and asset management of public safety technology hardware, software, equipment, and related resources.
• Provides technical guidance and training to users regarding supported technology, applications, equipment, and established procedures.
• Assists with technology projects, equipment deployments, system implementations, upgrades, testing, procurement activities, and process improvement initiatives.
• Provides emergency, on-call, and after-hours technical support for critical public safety systems as required.
• Travels between City facilities and field locations to install, maintain, troubleshoot, or repair technology and equipment as needed.
• Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
• Regular and timely attendance is required for this position.
• Interacts professionally and respectfully with the public, coworkers, vendors, and others in the course of daily work.

• Knowledge of computer hardware, Windows operating systems, servers, networks, mobile devices, and enterprise software applications.
• Knowledge of LAN/WAN, wired and wireless networking, remote connectivity, and…