Hilton Garden Inn Grapevine at Silver Lake Crossing - Portfolio Resources Manager

Job Description

The Portfolio Resources Manager is an experienced, well spoken, and high-energy leader who serves as liaison between the above property leadership, portfolio member hotels, and ownership. This role will provide support, guidance, and training to the portfolio’s team of General Managers, and is flexible in assignments which could include, but is not limited to:
General Manager onboarding, planning and execution of new operational initiatives, support of existing company and brand programs, identification and implementation of best practices, Accounting reconciliations and functions (AR collections, chargeback disputes, PL review and analysis), budgeting, and execution of physical property improvement projects, and creation of SOP’s. The Portfolio Resources Manager will ensure performance is consistently optimized, while providing tools necessary for a high quality product and enhanced service levels.

• At least 4 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• At least 2 years of operational, accounting/financial, and/or training experience is required.
• Must be comfortable with extensive and extended travel based on the operational needs of the portfolio;
  Travel commitment up to 75%.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Must have valid driver's license.
• Must be able to evaluate and select among alternative courses of action quickly and accurately, as well as convey information and ideas clearly.
• Must work well in stressful, high-pressure situations with the ability to maintain composure and objectivity under pressure.
• Must be effective in problem/conflict resolution in the workplace including, but not limited to anticipating, identifying, preventing and overcoming daily obstacles as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consideration to adjust/modify to meet the constraints of the particular need.
• Effective time management skills. Must be effective in prioritizing needs and identifying solutions.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Approach all encounters and employees in an attentive, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required which will vary according to the needs of the portfolio and its leadership.
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing a nametag when working (per brand standards).
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include:
  Food Handlers, Alcohol Awareness, CPR and First Aid.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Oversee and assist in the company budget process as required.
• Serve as a mentor and resource for communications with and between above property leadership, ownership, corporate representatives, brand representatives and key vendors.
• Complete required corporate, customer service and brand training modules and become certified to conduct training on-property, as required.
• Conduct monthly training calls with Portfolio General Managers, focusing on key initiatives and areas of opportunity.
• Assist in monitoring, training, reconciliation and support for Accounting initiatives and programs.
• Champion all Aimbridge and brand programs and platforms.
• Provide on property support for, initiative rollouts, SOP creation, etc.
• Lead Portfolio GM Onboarding and serve as Aimbridge and brand mentor.
• Ensure training in service standards is taking place in each hotel using the steps to effective training according to…