Commercial Security Project Manager

The Commercial Security Project Manager plays a pivotal role in ensuring the seamless execution of complex security system installations from concept to completion. By bridging communication between sales, coordination, technicians, and clients, this role safeguards project quality, timelines, and budgets. Acting as both a technical expert and team leader, the Project Manager drives customer satisfaction, operational efficiency, and safety excellence — ensuring every project is delivered to the highest professional and security standards.

• Job Stability: We’re a trusted essential service provider that continued to serve our communities throughout the pandemic. With consistent year-over-year growth and exciting expansion plans, our future is bright!
• Comprehensive Benefits: Enjoy extended health and dental benefits, RRSP matching, an Employee Assistance Program, and a monthly profit‑sharing bonus.
• Giving Back: Take part in our charitable donation matching program to support causes that matter to you.
• Extra Time Off: Celebrate an additional paid holiday—Boxing Day—on top of your regular time off.
• Family‑Owned Business with an Award‑Winning Culture: Work for a family‑owned business where you can leave your mark, grow professionally, and seize new opportunities as the company expands.
• Learning & Development: We’re committed to your growth, offering paid training opportunities (both internal and external) to help you advance your career.
• Engaging Team Environment: Be part of a fun‑loving team with regular company events, including team outings, virtual gaming nights, pub nights, spirit weeks, community involvement, and volunteer activities.
• Make an Impact: Your ideas are valued, and we love seeing team members’ initiatives come to life, making a real difference in our company and community.
• Great
  
  Location:
  
  Our office is centrally located next to a beautiful river walking path—perfect for lunch breaks—and just minutes from Queensborough Shopping Centre.
• Pride in Our Reputation: Join a company with a strong brand reputation that our employees are proud to be a part of. Don’t just take our word for it—check out our glowing Indeed Employer Reviews and Google Reviews!

Planning & Coordination

• Completes project site evaluation to develop detailed project plans by including timelines, milestones, and resource allocation.
• Define scope, deliverables, and objectives in collaboration with clients and internal stakeholders (sales, installation & service coordinators, and technicians).

Departmental Support

• Support sales in design and finalization of complex applications.
• Provide technical guidance to the sales rep and the customer.

Install and Service Coordinators (ISC):

• Work closely with ISC to map out project timelines.
• Provide key questions to the ISC to evaluate site readiness.
• Give guidance on when to use sub‑trades.
• Collaborate on job cost analysis.

Technician Interactions

• Layout the safety and accessibility plan for job sites to our technicians.
• Provide clear communication to the technicians on expectations and delivery.
• Walk the technicians through the site delivery plan.

Customer Interactions

• Communicate with the customer’s representative to plan the deployment.
• Support sales and ISC in training and guiding the customer on system use.
• Supervise and coordinate technicians, installers, and subcontractors.
• Provide technical guidance, mentoring, and performance feedback on project completions for quality assurance.

Safety & Compliance

• Ensure compliance with safety policies and procedures to minimize risk and maintain a strong safety culture across the field team.
• Ensure all technicians are up to date with the required certifications, including fall protection, scissor lift, boom lift, and other relevant training.

Note:

this is not an exhaustive list and other responsibilities may be added to the role as needed.

• Project Management Professional (PMP) certification preferred; equivalent education or relevant project management experience will also be considered.
• Trade Qualification (TQ) Certificate
  : ability to detect, respond and resolve security incidents would be considered an asset.
• 3+ Years of Demonstrated Project Management Experience in a technical industry.
• Knowledge of Security Applications: Video verification, video analytics, forensic video systems, intrusion alarms, burglar, ULC Fire Systems.
• Class 5 Drivers License & Clean Driving Record.
• Security License
  , or Ability to Obtain a Security License.
• Strong, Clear & Concise Verbal and Written Communication.
• Champion of Company DNA and Culture
  :
  Embrace and promote our values and culture in all aspects of your work.
• Customer Service Enthusiast
  :
  Demonstrated dedication to providing excellent customer service. Display patience and resilience, no matter what comes up.
• Continuous Improvement
  :
  Adopt a "We Can Do This Better" ideology, always looking for ways to improve processes and being confident enough to share your ideas and drive action.