Manager, Gap Claims

Join our team and be part of something truly transformational! Right now, we are looking for a high initiative, high integrity manager for our GAP Claims team. Do you thrive in a customer-oriented environment, motivate and lead high performing teams, and effectively communicate with the key departments and third parties? Are you someone who takes ownership and makes an impact? The Manager, GAP Claims is responsible for overseeing the daily operations, performance, and compliance of the GAP claims team.

This role ensures accurate, timely, and compliant adjudication of GAP claims while driving operational excellence, team development, and continuous process improvement. The ideal candidate has a servant leadership mindset, is a subject matter expert, an escalation point, and leader who models accountability, integrity, and customer-focused decision‑making.

Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, but someone who is more interested in joining a close‑knit team and not just finding another job.

Under the name of Care Gard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), Care Gard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, Care Gard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability.

Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.

• Lead, coach, and develop a team of GAP Claims Processors
• Oversee complex, high-dollar, or escalated GAP claims to ensure proper interpretation of contracts and accurate benefit calculations
• Serve as the final decision‑maker for coverage determinations and exception handling within authority limits
• Ensure claims operations comply with policy provisions, dealer agreements, lender requirements, and all applicable state and federal regulations
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer experience
• Act as a key point of contact for internal partners, lenders, dealers, and external stakeholders on claims‑related matters

• Minimum 2 years of GAP Claims Adjudication experience
• 5 years of customer service
• A bachelor's degree in business, finance, or a related field is preferred
• Strong communication skills, both verbally and in writing
• Be able to type 45 WPM
• Strong leadership and organizational skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from management, customers, and the public
• Strong analytical and problem‑solving abilities to define problems, collect data, establish facts, and draw valid conclusions
• Detail‑oriented and able to manage multiple priorities
• Proficient in Microsoft Office and claims management software

• 401k Match
• Company provided Life Insurance & Short‑Term Disability
• Professional Development
• Health/Dental/Vision insurance
• Nine Paid Holidays
• Paid Time off
• Employee Engagement & Birthday Celebrations

$60,000- $80,000 annually

Must be authorized to work in the U.S. We are unable to sponsor work visas.