Call Center Leader: Drive - Ops & Customer Experience
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Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
Pella Windows & Doors of DFW and West Texas in Grapevine, TX is seeking a Call Center Manager to lead our in-house customer experience and appointment-setting operations. You will manage a team of about 12, drive performance, and implement technology to improve service levels.
Ideal candidates have 5+ years in call center leadership, strong coaching skills, and hands-on experience with Salesforce and Five9 to optimize our seven-day operation and customer journeys.
We invite applications for the Call Center Leader:
Drive 7-Day Ops & Customer Experience position located in Grapevine, TX, United States.
The position is based in Grapevine, TX, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 70..
We aim to respond to suitable candidates as soon as possible.
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