Ralph Lauren Maintenance Associate

Company Description

Ralph Lauren Corporation (NYSE:

RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. The company’s brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, and constitute one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all.

Brand Ambassadors have a customer‑first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer’s expectations. Success is achieved by being a team player who is customer focused, curious, resourceful, and exemplifies inclusivity.

• Provides excellent customer service, ensuring there is always a customer‑first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contributes to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Connects customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Understands and can educate the customer on all programs, initiatives, resources and offerings available to the customer.
• Provides customer service in the fitting room area, assisting with sizing and maintaining store standards.
• Maintains store standards, policies, and processes on the sales floor and BOH, completing all opening and closing responsibilities as required.
• Supports operational activities such as floor sets, replenishment (ISOS), etc.
• Participates in individual company trainings, including but not limited to compliance, product, process, talent development, and company initiatives.
• Effectively balances tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provides necessary feedback to management on product feedback, category opportunities or needs.
• Maintains store visual standards and uses visual techniques and company guidelines.
• Supports a professional and positive work environment, champions company core values, upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

• Retail experience or similar industry experience in a complex, high‑volume or high‑profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may require day, evening, weekends and may include overnight shifts and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.

Entry level

Full‑time

Management and Manufacturing

Advertising Services