Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. We are part of the Tapestry portfolio and operate with an optimistic, innovative, and inclusive mindset. The Sales Support Associate role is an integral part of the store’s success and efficiency, ensuring friendly, efficient customer interactions at the cash wrap and maintaining a well-organized sales floor. Accurate and effective work supports the flow of product from receipt to point of sale.

• CASH WRAP:
  Greet customers with a smile and eye contact, offer your name; interact genuinely; read cues to determine needs; conduct email/name capture where permitted by law; maintain accuracy at POS; keep the cash wrap organized and clean; suggest add-ons and gift cards; manage cash and POS media in compliance with policy; thank customers and provide reasons to return; represent the Coach brand appropriately.
• STOCKROOM / WAREHOUSE:
  Receive shipments and transfers; notify store management when product arrives; scan cartons/transfers and verify information; communicate discrepancies; process shipments/transfers per Coach standards and timelines; organize and clean the stock room daily (including offsite/remote warehouse as applicable); shift/organize product to manage sell-through; monitor stock levels and ownership in back-of-house and sales floor; perform regular cycle counts and participate in physical inventories;
  
  maintain Loss Prevention standards.
• SALES FLOOR:
  Analyze replenishment needs and maintain stock on the floor; respond to sell-through by executing visual merchandising; support floor activities as directed; communicate product details (price points, features/benefits, color, stock availability) to customers; address customer requests confidently and collaborate with Sales Team or Store Management; maintain housekeeping standards.

• Drive For Results:
  Consistently exceeds goals and is highly performance-oriented.
• Customer Focus:
  Committed to meeting internal and external customer expectations; builds strong customer relationships.
• Creativity:
  Generates new ideas and connects unrelated concepts; adds value in brainstorming settings.
• Interpersonal Savvy:
  Relates well to all people; builds rapport; uses diplomacy and tact; diffuses tension effectively.
• Learning on The Fly:
  Learns quickly, open to change, analyzes successes and failures, experiments to find solutions.
• Perseverance:
  Finishes tasks with energy and resilience; persistent in the face of setbacks.
• Dealing with Ambiguity:
  Adapts to change and uncertainty; acts without complete information when needed.

• Experience:
  
  1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail service; knowledge of fashion trends and market competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Familiarity with cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie talkie; read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively; maneuver on the sales floor and in the stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and up to 50 pounds for product shipments/transfers.
• Schedule:
  
  Flexible availability, including nights, weekends, and holidays with high retail traffic.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.

Americans with Disabilities Act (ADA):
Reasonable accommodations are available. For accommodation requests during the application process, contact Tapestry People Services at or e

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