Parts Specialist

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Land Rover Parts Specialist, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

• The Parts Counter Specialist is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders

• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Strong computer & phone skills is required (Internet, MS Outlook)

• Company Benefits:
• Pay and Recognition:
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance / Retirement:
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Learning, Tuition Assistance and Career Development:
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities.
• Additional advantages:
• Employee assistance program
• Employee discounts on parts and service repairs
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities