Production Crew Chief

Crew ChiefSERVPRO Team Shaw
- Ranked #4 Fastest Growing Mid-Market Company in North Texas by Dallas Business JournalSERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

Key Responsibilities:

As a Crew Chief, you’ll lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards. This role combines hands-on fieldwork with leadership, customer communication, and job documentation. The ideal candidate is a problem-solver with strong people skills who can balance quality, speed, and customer satisfaction while setting the standard for the crew.

You will also:

Direct daily field operations, ensuring crew members follow proper procedures and safety standards.

Assign tasks, monitor progress, and maintain workflow to meet project timelines.

Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.

Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.

Inspect work performed by technicians to ensure it meets SERVPRO’s high standards and industry guidelines.

Coach, support, and develop crew members to improve skills and efficiency.

Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.

Identify challenges on the job site and take proactive steps to resolve them quickly.

Work closely with Project Managers and office staff to ensure smooth job execution and customer satisfaction.

Promote and enforce safe work practices on every job site.

Schedule:

Monday
- Friday, 8:00 AM - 5:00 PM Availability for overtime and on-call hours will be required during peak demand or emergency responses#SPTSField
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Qualifications:

Required:

High school diploma or equivalent1–2 years of experience in restoration, construction, or a related field

Valid driver’s license with a clean driving record

Ability to lift, carry, and move up to 50 lbs. regularly

Strong communication and leadership skills

Basic proficiency with smartphones, tablets, and job-tracking software

Availability for on-call rotation, evenings, weekends, or overtime as needed

Preferred:

IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas

Prior supervisory or lead technician experience

Experience working with insurance adjusters or property managers

Familiarity with SERVPRO job documentation systems (Work Center, Dry Book, etc.)Bilingual (English/Spanish) a plus Benefits:

Medical, Dental, Vision Paid Time Off Sick Paid Time Off Matching 401K Competitive compensation

Personal Development Opportunities