Export Supervisor

Export Supervisor

Job Location: Grapevine, TX, United States

Job :

Number of Openings: 1

Category: Administrative

Type: Regular Full-Time

Position Summary: The Supervisor, Exports is responsible for overseeing Export Agents and managing processes that support the customer's export needs. The position is responsible for ensuring cost‑effective export operations and timely service by applying knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices.

• Supervise the functions of Export Agents: prioritize work, determine schedules, assign daily tasks, establish or adjust work procedures to meet changing demands, and ensure optimal efficiency of all Export Agent activities.
• Supervise and assist in daily export activities including consolidating export shipments, recommending best modes of transportation (rail, air, and ocean), obtaining best rates and space from carriers, reviewing customer volumes, and ensuring all transactions are processed accurately and timely.
• Demonstrate in‑depth knowledge of customers' needs. Monitor communications with assigned customers, respond promptly to customer requirements, concerns, and issues, and resolve issues related to all anomalies that interfere with the timely delivery of the customer's product.
• Perform routine audits and 'close the file', ensuring rates charged are accurate, compliance and record‑keeping requirements are met, institute corrective action, and ensure errors are resolved.
• Manage handling of licensed shipments and special accounts, ensuring all aspects of the shipment comply with regulations.
• Implement and follow all security measures, including government‑required and local security programs.

Education and Experience: High school diploma or GED plus three to five years of export experience in the freight forwarding industry is required. Prior supervisory experience is preferred.

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time‑management skills.
• Ability to organize and manage multiple priorities.
• Must have prior training and experience in handling hazardous goods.
• Must have knowledge of export administration regulations, including TSA, IATA, HAZMAT, and ITAR.
• Ability to read, analyze, and interpret verbal and written requests and directions. Must be able to compose letters, memos, emails, and other written documentation clearly and concisely and present oneself in a highly cooperative and professional manner when meeting internal and external customers and vendors face to face.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

• Medical, dental, and vision beginning the 1st of the month following start date.
• 401(k) with a company match.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities—through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.