Service Coordinator

Job Location:

Grass Valley, CA 95949, Salary Range: $20.00 - $22.08 Hourly, Now Hiring:
Service Coordinator

Grass Valley, CA

$20.00 – $22.08/hour | Non-Exempt

Alliance for Workforce Development, Inc. (AFWD) is seeking a Service Coordinator to provide essential clerical and customer support to our Workforce Development teams. This role supports federally and state-funded workforce programs and plays a key part in helping job seekers and employers connect through America’s Job Centers of California (AJCC).

• Support outreach, orientations, and client intake
• Assist with program eligibility, scheduling, and referrals
• Maintain accurate records, databases, and MIS reporting
• Provide clerical and administrative support
• Deliver professional, customer-focused service in a fast-paced office

This isn’t just a job—it’s a chance to build bridges, boost local economies, and make lasting impact in the community you call home.

• Be part of a mission-driven team changing lives every day
• Extensive benefits:
  Medical, dental, vision, retirement, and many paid holidays
• A culture that values people, purpose, and balance
• Opportunities to grow professionally and expand your impact
• Vacation, Sick Leave & 18 Holidays a year including Christmas Eve through New Years

Under the direction of the Business Services Manager, the incumbent will provide clerical support to the AFWD team. In compliance with Federal, State, and Local rules, regulations and guidelines, the incumbent will provide assistance with file preparation, follow up, database tracking for the various programs, other specialty grants, and assure all verification and documentation is accurate, complete and retained in accordance with program requirements.

The immediate supervisor is the Business Services Manager, who is responsible to the Deputy Director. The Service Coordinator works with all departments within AFWD.

The organization provides workforce development and training services to eligible participants through the use of Workforce Innovation and Opportunity Act funds (WIOA). In addition, the organization coordinates America’s Job Centers of California (AJCC), provides employer services to enhance the connection between employers and job seekers, and provides complimentary community and workforce development services through the use of other funding sources (i.e., non-WIOA funds).

The mission statement and shared values are contained in the Employee Handbook and are posted in the workplace.

Position Responsibilities are rated as part of the employee’s competency-based performance appraisal. Within the parameters established by the Department Manager and approved policies and procedures, the incumbent is assigned the following position responsibilities and duties:

• Provide clerical support for AFWD’s Business Services Team.
  • Assist with the processing of reimbursement requests, per customer contract terms, and collecting all supporting documentation. Provider updated documents for client files as needed.
  • Assist with Business Service events and engagement as needed.
  • Provide assistance with creating/drafting job orders, job wall, hot job and job lead packets and follow up with employers.
  • Use good time management, organizational, and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinating activities with management.
  • Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the…