Insurance Client Care & Renewals Specialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE

DESCRIPTION:

As a team member for Chuck Hemmert Insurance and Financial Services, you are vital to our daily business operations and customers’ success. We are looking for a reliable, detail-oriented Customer Service Representative to support our State Farm agency. This role is ideal for someone who genuinely enjoys helping people, staying organized, being part of a fast-paced team environment and can handle multiple tasks at one time.

This is not a high-pressure sales role. Our focus is on excellent customer service, follow-through, and building long-term relationships with our clients.

RESPONSIBILITIES:

• Provide exceptional service to existing customers via phone, email, and in person
• Assist clients with policy changes, billing questions, coverage explanations, and documentation
• Help manage renewals, follow-ups, and day-to-day account servicing
• Accurately document client interactions and maintain organized records
• Work closely with the team to ensure nothing falls through the cracks
• Represent the agency with professionalism, empathy, and accountability

QUALIFICATIONS:

• Strong communication and customer-service skills
• Detail-oriented with the ability to stay organized in a busy office
• Dependable, proactive, and willing to take ownership of tasks
• Comfortable working with systems, processes, and deadlines
• Insurance experience is helpful, but not required — training is provided