Desktop Support Technician

Desktop Support Technician - Grass Valley, CA

Start Date: ASAP - March 2026 with possible extension
Schedule: Monday-Friday 40 hrs (8am-5pm)
Experience: 2-3 years; experience with deployments of devices, PC setups and migrations.

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end‑user computing environment.

• Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
• Provide support to client‑identified VIPs.
• Respond to change management requests including installing new PC equipment, providing end‑user desk‑side support and related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk‑side support activities.
• Display outstanding technical and professional service skills at all times.
• Meet established customer service satisfaction levels and operational/customer service metrics as outlined in guidelines.
• Proactively communicate with end‑users and service‑desk personnel regarding arrival times, repair estimates and status.
• Understand and follow all documented service‑operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

• Technical school certification or equivalent of 1‑2 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• May require additional customer‑specific certifications or training as required.

• Excellent communication and customer‑facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift/move computer equipment up to 50 lbs.
• Must own a basic repair kit.
• Additional requirements may exist if offer of employment is extended.

• All candidates must be willing to undergo a strict drug and background check by our customers.
• F2
  
  OnSite adheres to all state laws regarding background checks.
• The position requires specific work hours; the work hours are not flexible.

Entry level

Contract

Information Technology; IT Services and IT Consulting