Customer Service RepNeal

Overview

Job Description

ABOUT THE JOB

Domino's Pizza is hiring team members for in-store positions and delivery roles. We offer schedules that can fit part-time or full-time needs, with opportunities to grow within the company. We welcome applicants who want to work for extra cash, as a second job, or as a long-term career. We are looking for qualified customer service reps with personality and people skills, with opportunities for advancement within the company.

Many team members begin as delivery drivers and progress to roles such as franchise owners, management, or corporate positions. Stores offer opportunities for advancement in customer service, management, and ownership paths.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals, creating an environment where everyone can reach their highest potential.

We take pride in our team members and our team members take pride in Domino’s Pizza. Being the best pizza delivery company in the world requires exceptional team members working together; at Domino’s Pizza, our people come first.

You must be 16 years of age or older for in-store work. You must be 18 years of age or older for delivery work.

General job duties for all store team members

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Standing:
Most tasks are performed from a standing position.

Walking:
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and…