Customer Service & Account Administrator

We are a small, established company based in Wingrave, Buckinghamshire, specialising in the supply, installation, and servicing of pneumatic lifting equipment. We are seeking a highly organised and proactive Customer Service & Account Administrator to manage daily administrative, customer service, service coordination, and finance related tasks. This is a varied role requiring strong administration experience and confidence using Sage accounting software.

Key Responsibilities Handle incoming phone calls and email enquiries. Prepare and issue quotations for parts, equipment and engineer visits. Assist with managing engineers’ schedules, diaries, accommodation etc. Obtain and process purchase orders prior to scheduling work. Despatch parts orders to customers. Monitor and manage stock levels. Assist with internal audits for our IOS 9001 accreditation. Process and reconcile supplier invoices using Sage.

Raise customer invoices using Sage. Manage accounts payable/receivable. Book-keeping tasks. Conduct credit control and follow up outstanding payments. Maintain accurate financial records. General office administration support. Requirements Proven administration experience Experience using Sage accounting software Strong organisational and multitasking skills Proficiency in Microsoft Office (Excel, Word, Outlook) We Offer Flexible working hours to be agreed. A competitive salary 25 day holiday pro rata.