GP Receptionist; Istead Rise

GP reception role. Answering the telephone, booking patients in to be seen/dealt with, answering queries at the desk, prescription generation.

Standard GP receptionist duties.

The receptionist will perform a patient facing front office function, involving booking in patients on arrival, answering queries,reception navigation and telephone answering involving many aspects of the workcovered by general practice.

Large team split across 3 sites. Work to high standards of patient care. Varied and diverse clinical team.

Job Description

Accountable To:
Practice Manager

Responsible for:
Providinga good standard ofservice to the patients in line with directives laid down by the partners and practice manager.

Overall job purpose:
Toensure the provision of an efficient and compassionate service to the patients. To work as aneffective and efficient team member to provide this service.

Main responsibilities:

To open doors at the beginning of each Surgery and lock up at the end of each session

To activate Jayex Board and switch off atend of session

To activate and set up the Patient Check in screen at commencement of the day and turn it off at the end of theday

To ensure that the correct Doctors namesare on the consulting room doors (and on the board in the waiting room where applicable)

To check in patients (and give them the correct number where applicable)

To make appointments over the telephone andpersonally

To maintain the Appointment Book(computerised appointment log)

To deal with some general telephoneenquiries

To deal with New Patient Registration formsand Temporary Residents forms

To hand out prescriptions after checkingname and address of patient

To take in and record fees for variousprivate treatments

To use the computer to check records, andenter information on the computer as appropriate

To cover other Receptionists holidays asper rota, potentially including some duties at the other sites

Admin duties such as EDN, WSD, mail manager chase ups,Open Exeter etc as required by the role being undertaken

To check electronic results on Mail Administrator and deal with any that are unmatched and unfiled. Deal with results that are one month old.

To make tea and coffee for Doctors andstaff when time permits

To leave the reception area tidy and readyfor incoming colleagues

To learn and implement new procedures as appropriate

To work together with the other staff toensure the smooth running of the practice.

The duties listed above may change in thelight of developments within the practice and are subject to review.

Implementation of any changes will be by mutual consent.

Attend practice staff meetings as requestedand whenever possible

Othergeneral duties may include:

To open, date stamp and sort the post

To get out patients notes as required.

To file notes, results and letters andclear scanning folder

Scanningis an integral part of the reception role:

Responsible for:
The accurate insertion of correspondence into patients notes.

Main responsibilities:

Scanning documents accuratelyand inserting them into the correct patients records, read coding them as appropriate

Liaising with the secretarialstaff to ensure input of x ray and ultrasound results

General duties as required

Job description drawn up on: 18th August 2000, Revised 29th June 2026

Reviewable - Annuallyor as required by changes to the role

• O Level or GCSEgrade A to C English and Maths

• Experience of dealing with the public/patients on a one to one basis
• Experience of working in a GP Practice

• Excellent communication skills, both face to face and over the telephone
• Ability to work without direct supervision and determine own workload priorities
• Adherence to the need for strict confidentiality
• Able to use own judgement/resourcefulness
• Ability to work in isolation as well as being part of a team
• Pleasant and articulate
• Ability to work under pressure
• Ability to work in a changing environment
• Flexibility of working hours/able to cover for colleagues when required
• Residential rights in UK and work permit, driving licence (responsible for all transport needs)
• Medical Report
• Smartly and appropriately dressed
• Basic Life Support Certificate
• Experience of vision Clinical System

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.