Customer Support Administrator

Salary: £25,000 - £35,000 (depending on experience)

Hours: Monday - Friday, 9:00am - 5:00pm (30-minute lunch) - part-time considered for reduced hours 5 days per week (pro rata)

Location: Northfleet (office-based)

• 23 days' holiday + bank holidays
• Pension scheme
• Free off-road parking
• Good public transport links
• Complimentary refreshments and basic food provisions
• Ad hoc team lunches and staff incentives
• Supportive, family-style culture with a genuine focus on employee wellbeing

An exciting opportunity has arisen for a Customer Support Administrator to join a growing and ambitious business in Northfleet. This is a brand-new role
, created to support a busy customer support function as the business continues to expand.

You’ll play a key part in ensuring customers receive a smooth, efficient and professional experience
, working closely across multiple departments including transport, marketing and operations.

This is an ideal opportunity for someone who is organised, proactive and enjoys being at the heart of a team.

• Provide day-to-day administrative support to the Customer Support team
• Work collaboratively with internal departments to coordinate customer requirements
• Maintain and update the customer database, ensuring all records are accurate and up to date
• Proactively contact existing customers to verify contact and delivery information
• Support wider administrative tasks across the business when required
• Help ensure a consistently high level of customer service is delivered at all times

We're looking for someone with the right attitude and work ethic above all else. You’ll be:

• A team player with a positive, "can-do" mindset
• Highly organised with strong attention to detail
• Confident communicating with customers and colleaguesl
• Able to work under pressure and meet deadlines
• Proactive, using your initiative to get things done

This role could suit:

• Someone early in their career with the right core skills and attitude, or
• A more experienced administrator looking for a supportive and fast-paced environment

You’ll be joining a friendly, respectful and down-to-earth team
, where hard work is recognised and rewarded. The business has ambitious growth plans, offering genuine opportunities for progression for those who are driven and eager to develop.