Workplace Host

Workplace Host Birmingham City Centre Salary basic £29,000 and benefits Role purpose To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers and vendors.

Key Responsibilities:

Conduct daily walk arounds logging any faults or issues with the Helpdesk. Track & manage all open jobs through to final completion. Quality check paperwork to ensure compliance and audit satisfaction. Ensure excellent communication by attending operational meetings with the team. Point of contact for FM services including maintenance, repairs, fabric works & requirements. Assist with setting up meeting rooms and layouts when required Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.

Ensure all signage and artwork is on brand and compliant removing any non-conformity. Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn't possible, and tracking job through to completion Understand escalation process both on client and business side for reporting all operational and risk issues;
Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks Set up monthly drinks and assist with other office events Organise couriers incoming/outgoing post return leavers IT kit to London Comply with Health, Safety and Environmental policies and audit compliance. Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management Responsible for ensuring Front of House is covered at all times arranging temps when required Be the face of Workplace & ‘go to’ person for all workplace related matters.

Landlord liaison around access permits, booking in contractors, loading bay etc. . Support office moves and re-locations. Knowledge Customer service background essential Knowledge of Facilities Management processes preferable IT Skills, Outlook, Excel, Word. Skill & Experience Good attention to detail Pro-active and hands on Ability to show initiative Must have excellent communication skills Excellent organisational skills and the ability to prioritise a busy workload Knowledge of the FM discipline ideal Ability to work alone or as part of a team Ability to work closely with / manage contractors & third party suppliers on a day to day basis;

Experience of developing relevant client relationships Previous experience of working within a in a high profile corporate environment By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful, and your records will be deleted from our system.

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