Administrative and Technical Support Officer

Department: Harbour Masters

Reporting to: VTS Operations Manager/Senior Harbour Master

Grade: 9

Salary: £36,721

Working pattern: Monday to Friday,35 hours per week

Base: London River House, Gravesend

Closing date: 2nd October

Interview date: 19th October

We are the UK’s biggest port, central to the country’s economy and ambitions for growth. We connect the UK to the world, but we are much more than a conventional port.

We are driven by our purpose to protect and improve the 95 mile stretch of the River Thames which is tidal – from Teddington Lock on the border of Surrey, through the heart of London, Kent, Essex and out to the North Sea.

To provide comprehensive administrative, technical, and operational support to the Harbour Master's Team, including Marine Governance, VTS and wider Chief Harbour Master functions as required. The role is responsible for coordinating key departmental administration, supporting training and competency records, maintaining operational data and reporting systems, providing technical support and incident-related information, providing support for the HM Support Officer and contributing to the efficient delivery of safe and effective marine operations.

• Providing administrative support across the Marine Governance Team, Emergency Planning, VTS Operations and wider Chief Harbour Master department.
• Managing correspondence, enquiries, records, filing systems and databases.
• Coordinating staff rosters, annual leave, sickness records and overtime administration.
• Raising requisitions, processing invoices and supporting procurement activities, including stores and uniform management.
• Providing cover for colleagues during periods of absence where required.
• Gathering and collating statistical information for internal and external reporting.

• Maintaining VTS competency records, certification records and training logs.
• Coordinating external training courses and supporting the delivery of internal refresher training.
• Maintaining accurate audit trails and training records.

• Providing first-line support for Harbour Master and VTS systems.
• Producing and analysing operational recordings and data to support marine incident investigations.
• Carrying out audits and data analysis to support performance, compliance and continuous improvement.
• Maintaining stakeholder databases and digital filing systems in line with data protection requirements.

• Preparing routine and ad hoc reports, performance information and statistical data.
• Supporting the production of KPIs, operational reports and management information.
• Preparing documentation to support projects, operational activities and regulatory requirements.
• Taking minutes and maintaining accurate records of meetings.

• Providing administrative support during marine emergencies and incidents.
• Supporting incident response teams within the Marine Emergency Centre as required.
• Assisting with gathering and coordinating information to support investigations and emergency response activities.

• Acting as a key point of contact for internal and external enquiries.
• Building positive working relationships with operational teams, managers, regulators, training providers and other stakeholders.
• Supporting collaborative working across Marine Services and the wider organisation.

• Strong administrative and organisational skills with excellent attention to detail.
• Confidence using Microsoft Office applications and a range of digital systems.
• Strong written and verbal communication skills.
• The ability to build positive working…