Centre Manager

Centre Manager - Future Survival

Location:

Gravesend

Pay: £15 per hour

Hours:

35 guaranteed paid hours per week on average

Basic annual earnings: £27,500
-33,000

Performance bonus:
Up to £2,000 per year (£500 paid quarterly)

Working pattern includes daytime hours, evenings, weekends and school holidays.

Future Survival is an activity centre in Gravesend offering laser tag, gaming, Nerf, archery, shooting activities, parties, clubs and education programmes.

We welcome families, schools, youth groups and businesses. We are developing our school visits, team-building bookings and training programme, and we are looking for a Centre Manager to help us run a reliable, welcoming centre and support that growth.

This is a hands-on role combining activity delivery, team management and business development.

You will regularly lead activities and parties, supervise participants and work directly with customers. You will also have scheduled administration and planning time within your contracted hours to organise the team, prepare bookings and follow up enquiries.

You will report to the Owner/Director and manage the supervisors and activity hosts. Your role is to make sure the centre runs smoothly, staff know what they need to do and customers have an enjoyable experience.

You do not need to arrive as an expert in every activity. You do need experience leading people, confidence managing groups and a willingness to learn our activities and complete the relevant training.

• Personally run activities, parties and group sessions following training and competency checks.
• Give clear safety briefings, engage participants and manage groups confidently.
• Support reception and customer service during busy periods.
• Deal with routine customer concerns professionally and
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• Help create an inclusive environment for customers with different needs and abilities.

• Prepare rotas and allocate work within the agreed staffing budget.
• Make sure bookings have suitable staffing, equipment, space and preparation.
• Oversee opening, closing, cleaning, stock checks and maintenance reporting.
• Ensure each shift has a clearly identified duty person and a proper handover.
• Keep booking information, customer records and operational systems accurate.
• Follow safeguarding procedures, risk assessments and relevant food safety requirements.

• Set clear expectations and follow up on agreed tasks.
• Support induction, practical training and development.
• Coach supervisors and hosts, including supporting a trainee supervisor where appointed.
• Build cross-training so essential activities and processes can be covered by more than one person.
• Address everyday performance concerns with support from the Director and designated HR support.

• Ensure telephone and email enquiries are answered and followed up.
• Turn suitable enquiries into confirmed bookings through clear information, timely quotes and follow-up.
• Develop team-building and private-group bookings.
• Coordinate school, youth-group and education enquiries with the supervisors.
• Support the administration and promotion of our developing first-aid course programme.
• Work with the Director and marketing support to promote available activities and encourage repeat bookings.
• Review booking performance, staffing costs and agreed targets with the Director.

• Experience supervising a team and running customer-facing shifts.
• Strong organisation and the ability to follow tasks through to completion.
• Confidence leading activities and communicating with groups of children and adults.
• A practical approach and willingness to…