Customer Service Advisor

Our client is currently looking for an eager and professional Customer Service Agent to join their existing team. Working within a small team you will be responsible for:
Responding promptly to customer enquiries via phone, email, and webchat. Meeting and greeting customers in person, ensuring a welcoming experience. Handling delivery queries and resolving issues effectively. Collaborating with internal teams to ensure customer satisfaction. Maintaining up-to-date knowledge of our products and services and cross selling. Providing first-line support for customer service and sales enquiries. Managing incoming calls and webchat interactions professionally.

Processing customer orders and handling related administrative tasks. Addressing and resolving customer complaints and delivery issues. Ensuring a high level of customer satisfaction through excellent service. Maintaining accurate records of customer interactions and transactions. Experience

Required:

Previous experience in a customer service or sales role (desirable). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficient in using Microsoft Office Suite. Ability to work effectively both independently and as part of a team. A positive attitude and a commitment to delivering exceptional service. Salary - £26k PA Hours
- Mon
- Friday (09:00 - 17:30) Location
- Bracknell Perks and benefits you can look forward to:
Staff discount after 6 months of employment. Incentives and treats provided throughout the year to celebrate success. Opportunity to earn commission, rewarding your performance and customer service excellence. If you feel like you are a great communicator who is confident in dealing with customers and would like to join a well established company, please apply now or contact us right away!

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message.

To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.