Service Advisor | Established Main Dealer

• Salary: £30,620.42 basic per annum + realistic OTE up to £33,500.00
• Hours: Full-time, Permanent (46.33 hours per week | Monday to Friday with 1 in 3 Saturdays)
• Perks: 30 days holiday per year (including bank holidays, increasing with service), company pension scheme, free life assurance, generous employee discounts on MOTs, servicing & parts, £1,000 refer-a-friend scheme, and free on-site parking.
• Training & Development: Fully supported career pathways with structured manufacturer training and ongoing professional development.
• Workload: Guiding customers through their service journey, updating vehicle statuses, booking vehicles into the workshop, upselling relevant automotive products, and ensuring accurate administrative data entry.

We are a leading, award-winning franchised main dealer group with a strong presence across the region. Built on an inclusive workplace culture where every team member matters, we pride ourselves on offering clear progression pathways, continuous training, and top-tier support—all within a dynamic, customer-focused environment.

Seeking an enthusiastic Customer Service & Aftersales Advisor / Service Receptionist to join our dealership team in Gravesend. Acting as the main point of contact for our customers, you will deliver exceptional service, manage workshop bookings, consult on vehicle maintenance, and ensure an effortless, transparent customer experience from start to finish.

• Experience: No prior automotive experience required—full training is provided! A background in retail, hospitality, or front-of-house customer service is highly advantageous.
• Skills: Strong organizational skills, keen attention to detail, and confidence using computer systems and software.
• Licence: Full UK Driving Licence required.
• Mindset: Personable, proactive, and target-driven with a passion for helping people.

• Base: Gravesend, Kent (Free secure on-site parking)
• Road Links: Conveniently located near the A2
  , A226
  , and M2 for fast access across Kent and Greater London.
• Public Transport: Excellent rail connections via Gravesend Mainline Station and local bus networks.
• Commutable From: Dartford, Ebbsfleet, Rochester, Chatham, Swanscombe, and Longfield.