IT Service Desk Technician; 1st Line

• Salary: £25,575 to £28,532 per annum (inclusive of allowances)
• Location:
  
  Civic Centre, Gravesend
• Status:
  Permanent
• Hours:
  
  37 hours per week
• Closing date: 14 June 2026

Passionate about IT? Ready to turn that into a career?

We’re looking for a highly motivated IT Service Desk Technician (1st line) to deliver first-class, customer‑focused technical support to over 550 users.

As an IT Service Desk Technician (1st line) you’ll be the first point of contact and responsible for initial troubleshooting. You’ll handle queries via our service desk system, phone, email, Microsoft Teams, and in person.

You will be encouraged to continue your professional development by sitting certification‑based training such as CompTIA certification pathways including A+, N+ and S+.

You’ll have excellent communication skills, being able to explain technical issues in plain English, and show empathy and patience with end users.

• Basic Windows operating systems and hardware troubleshooting.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A fundamental understanding of network concepts such as LAN and Wi‑Fi

• A minimum of 25 days annual leave plus bank holidays.
• Access to over 1000 instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal Viv Up.
• Career development, training opportunities and access to e‑learning.
• Access to eye care vouchers and VDU Glasses.
• External Occupational Health service.
• Cycle to Work Scheme.
• Access to Employee Assistance Programme 24/7.
• Free parking.