Lift Service Manager

Lift Service Manager — Lift Industry, Service Management, Engineering Operations
Gravesend, Kent

Basic Salary: £50,000 - £55,000 per annum (depending on experience)
Car Allowance: £200 per month
Benefits: Company Pension, Ongoing Training, Career Development, Supportive Team

Marmon Lift Recruitment is seeking a Lift Service Manager to join a growing lift engineering business, leading the delivery of lift maintenance services, managing a team of engineers, and maintaining exceptional customer relationships. This is an excellent opportunity for an experienced Lift Service Manager or an established Lift Service Supervisor ready to take the next step. You will be responsible for the day‑to‑day operation of the service department, ensuring that engineers are supported, customers receive outstanding service, and contracts are delivered safely, efficiently, and profitably.

Commutable from: Gravesend, Maidstone, Ashford, Canterbury, Rochester, Chatham, Gillingham, Sittingbourne, Dartford, Sevenoaks, Tonbridge, and surrounding areas.

• Lead and manage a team of lift service engineers across the region
• Oversee engineer performance, workloads and service delivery
• Build strong relationships with customers, ensuring excellent service and contract retention
• Carry out site visits, customer meetings and engineer audits where required
• Coach, mentor, and develop engineers to maximise performance
• Ensure compliance with health & safety legislation and company procedures
• Work closely with the Repairs and Sales teams to identify growth opportunities
• Manage departmental KPIs, budgets and overall operational performance

• Previous experience as a Lift Service Manager, Lift Service Supervisor or Senior Lift Engineer within the lift industry
• NVQ Level 3 in Lift Engineering or equivalent – Ideal
• Strong technical knowledge of lift servicing, repairs and maintenance
• Proven leadership experience managing engineering teams
• Excellent communication, organisational and customer relationship skills
• Commercially aware with the ability to improve performance and contract profitability
• Confident using Microsoft Office and service management systems
• Full UK driving licence

Marmon Lift Recruitment is committed to understanding what matters in your next move before you begin an application or interview process. This ensures we represent your best interests at all times.