Neighbourhood Housing Officer

Salary: £28,988 to £36,363 per annum (inclusive of allowances) with progression after completion of a qualification you may progress up to £38,957

Location: Civic Centre, Gravesend

Contract: Permanent

Working Pattern: Full time

Hours: 37 hours per week

Closing Date: 30 August 2026

Proposed interview date 4 September 2026.

Due to the nature of this role, this post is subject to an Enhanced check with the Disclosure and Barring Service (DBS).

This is an excellent opportunity for someone who is eager to start a career in Social Housing.

As a Neighbourhood Housing Officer, you will work within a team and be supported to learn key roles in social housing which includes managing tenancies, helping to create safe and sustainable neighbourhoods. You will work closely with tenants, colleagues, and partner agencies to resolve issues, provide advice, and ensure that residents are able to maintain their homes safely.

We offer a competitive salary, alongside a comprehensive benefits package, including generous annual leave, pension scheme, and ongoing training with development opportunities to support your career growth. As this role requires travel across the borough, a full driving licence and access to your own vehicle is essential, and a mileage allowance will be provided in line with council policy.

Willingness to undertake relevant training and professional development within housing would be required.

This role is primarily community based, with time spent in the office, visiting residents and neighbourhoods.

Following completion of initial training and once competence in the role has been demonstrated, there will be the opportunity for hybrid working of up to 2 days per week, subject to service needs.

This is a full-time, permanent role (37 hours per week). Working hours are:

• Monday and Friday: 08:45 to 17:00
• Tuesday, Wednesday and Thursday: 08:45 to 17:15

(Daily working hours include scheduled breaks)

• Able to communicate confidently and effectively both verbally and in writing.
• Customer service skills with experience of engaging with people in a professional and positive manner.
• Ability to work under pressure, prioritise workloads and work to deadlines.
• Ability to use computer systems including word processing, spreadsheets and other IT systems.
• Able to compile reports and deal with written correspondence; knowledge of Housing Law and Practice, working knowledge of ASB tools and powers and other relevant legislation.
• Team working – ability to collaborate with colleagues while also working independently when required.
• Confident IT skills such as basic Microsoft Office applications such as Outlook, Word, and Excel or similar.
• Attention to detail – able to follow policies & procedures, maintain accurate records and handle information carefully.
• Resilience and adaptability – able to remain calm and professional when dealing with challenging situations.

• Knowledge or interest in social housing, local government, or community services.
• Experience supporting vulnerable individuals or working in a support-based environment.

Applicants should provide examples from previous work, education, or personal experience to demonstrate how they meet these skills.

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

• Membership to Local Government Pension Scheme
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme

Applicants must be able to demonstrate…