Weekend Support Consultant

We are currently recruiting for an experienced Weekend Support Consultant to join our expanding team. The successful candidate will be responsible for delivering exceptional travel and customer support services during weekends and peak demand periods. This role ensures seamless service continuity, timely issue resolution, and proactive client support while maintaining high service standards.

• Provide prompt, professional traveler support by phone, email and other channels.
• Assist with domestic and international travel bookings, changes, cancellations and disruptions.
• Resolve Service issues, escalations and urgent travel requests while maintaining a high level of customer service.
• Proactively communicate updates and solutions to travelers and clients.

• Monitor and manage support queues, ensuring all inquiries are addressed within service level expectations.
• Handle weekend operational issues, including supplier communications and travel disruptions.
• Support emergency travel situations and provide timely resolution to minimize client impact.
• Escalate complex issues as appropriate and ensure proper handoff and documentation.

• Follow established company policies, procedures, and quality standards.
• Maintain accurate records of interactions and actions taken.
• Ensure all bookings, changes, and traveler communications meet compliance requirements.
• Participate in training and continuous improvement initiatives.
• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.

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