Retail Manager - Gray, ME

Are you looking for an exciting opportunity to work in banking management? Androscoggin Bank is seeking a talented individual to join our team as a Retail Manager I and help us continue to provide exceptional service to our customers in the Gray, Maine location.

As a community-focused bank, we are committed to investing in the success of our customers, employees, and the communities we serve. With a rich history spanning over 150 years, Androscoggin Bank offers a dynamic and collaborative work environment where you can build a meaningful career while making a positive impact in the lives of others. If you are passionate about banking and providing exceptional coaching and mentoring, apply today!

• Provides leadership through attracting/hiring/coaching/developing and retaining top talent.
• Holds team accountable for achieving assigned sales, service, and operational goals.
• Responsible for efficiency and profitability ratios and goals.
• Is a positive role model and provides effective leadership by supporting Bank initiatives and communicating bank-wide information.
• Provides sale development support to team members by maintaining superior retail and business product knowledge and applying the bank-wide sales process.
• Coaches staff to enhance cross-sales and referral efforts by continually assessing individual skill levels, setting goals, and tracking performance.
• Identifies client needs for Commercial, Treasury, Mortgage, Financial Services and Portland Trust Company products and services, referring them to appropriate business lines.
• Maintains awareness of the branch market and competitor products to respond effectively to objections and overcome obstacles in selling bank products.
• Obtains and maintains a NMLS number; works with clients on HELOCs, consumer loans, and small business loans; builds and manages pipelines.
• Participates in business development efforts with sales activities, including business banking lending and calling efforts.
• Oversees scheduling and work assignments, conducts timely reviews, and provides ongoing feedback to each employee per the Performance Management system guidelines.
• Ensures development of staff skills and knowledge through cross‑training, coaching, and delegating.
• Provides HR recommendations regarding hiring, salary, and, when necessary, disciplinary action of team members.
• Assumes overall responsibility for daily operations and general maintenance of the assigned location to ensure safety and security.
• Proactively conducts outreach to clients to retain, deepen, and grow relationships.
• Successfully meets assigned goals.
• Other duties as assigned by the Retail Market Manager.

Bachelor’s degree (B.A.) or equivalent from college or technical school; plus two to four years related experience and/or training; or equivalent combination of education and experience.

• Five or more years of progressively responsible experience in a retail banking environment.
• Prior leadership, team engagement, and performance management experience preferred.
• 1-3 years of consumer lending experience, including interviewing loan applicants, processing paperwork, and closing loans. Small business lending and pipeline management experience preferred.
• Proven track record of sales and service success.
• Proven organizational, communication and interpersonal skills.
• Proven analytical abilities to analyze data and suggest recommendations.
• Ability to handle multiple priorities and tasks.
• Proficiency with multiple computer applications, specifically word processing, spreadsheet, and database management software.
• Thorough knowledge of online teller system, bank operations, and procedures.
• Knowledgeable background of the Bank’s procedures and policies.
• Working knowledge of regulatory and compliance issues affecting branch operations, including U.S.A. Patriot Act, Bank Secrecy Act, and Reg. CC.
• Ability to instruct and communicate with others effectively, demonstrating assertiveness, conflict management, initiative, and organizational skills.
• Excellent communication skills, verbal and written, and effective interpersonal skills.

Androscoggin Bank has an…