Customer Service Agent, Imports

Job Req Number: 129757

Time Type:
Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

DSV Road are looking to recruit an experienced customer services administrator to join the international Import department. The role will have focus on supporting our European partners with enquiries and do order management on bookings from our UK based customers.

The successful candidate, who will be reporting to the customer service supervisor, will be responsible for dealing with bookings from UK customers and deal with day-to-day enquiries related to UK import shipments, investigating issues and liaising with other internal departments within DSV UK.

The applicant must be proactive, organised and punctual, inquisitive and motivated as well as a good attention to detail.

We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.

Join one of the world's leading logistics providers and play a key role in shaping DSV's future growth.

• Timely and effective communication with customers, partners and internal departments via e‑mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro‑active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the Europe
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

• Self‑driven, good attention to details with a positive outlook
• Excellent customer services skills
• Excellent communication skills both written and verbal
• Proficient in the use of MS Office

Play a key role in shaping the financial future of one of DSV's largest customs clusters. Work closely with senior customs and business leaders. Drive transformation, automation, and AI initiatives. Be part of a fast-growing international organization focused on performance, collaboration, and customer success.

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra‑Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• Life Works app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who…