Business Systems Support Officer

Job Title
:
Business Systems Support Officer

Salary: £30,219 to £33,819 per annum

Grade: C

Contract: Permanent

Hours: 37 hours per week

Directorate: Corporate Services

About the role

The Business Systems team supports the digital applications and platforms used across a range of council services. We work closely with service teams, technology colleagues and system suppliers to make sure systems are reliable, effective and continually improved.

This role will be instrumental in helping the ICT Business Systems team deliver high-quality digital services across the Council. By supporting system development, upgrades, supplier management, user engagement and project administration, the postholder will help ensure that business systems remain effective, reliable and aligned to service needs. The role will contribute directly to the Council's digital transformation programme, enabling continuous improvement and helping services make the best use of technology to deliver better outcomes for residents and colleagues

As a Business Systems Support Officer, you will provide practical and administrative support across system development, implementation and improvement activities. You will help colleagues use their business applications effectively, coordinate system changes and upgrades, maintain project records and support the delivery of digital platforms.

This is a varied role in which you will work with colleagues across the Council and with external suppliers. You will help organise meetings and user groups, record actions and progress, maintain project plans and work-tracking boards, support testing and contribute to the creation of clear processes, guidance and training materials.

• Coordinating meetings, user groups and other activities relating to business systems.
• Maintaining project plans, progress updates, action logs and supporting documentation.
• Keeping work-tracking boards, such as Planner or similar applications, accurate and up to date.
• Supporting system upgrades, testing and the implementation of new functionality.
• Recording system development requests and liaising with suppliers to support their resolution.
• Responding to user queries and escalating complex matters when appropriate.
• Working with colleagues to understand and document business processes.
• Producing process maps, workflows, user guidance and training materials.
• Supporting the development, integration and quality checking of digital portals.
• Coordinating updates to digital content so that information is published accurately and promptly.
• Helping communicate changes to systems, platforms and working processes.
• Promoting digital inclusion and supporting colleagues through digital change.
• Ensuring that information is handled accurately and in line with data protection and information access requirements.

The role may occasionally require work outside normal hours as part of the Council's flexible working arrangements.

You will be organised, customer-focused and comfortable working with a range of people. You will be able to manage competing priorities, communicate clearly and take a proactive approach to resolving issues.

You should be able to demonstrate:

• Strong written and verbal communication skills.
• A positive and professional approach to customer service.
• The ability to work independently and collaboratively as part of a team.
• Good organisation, planning and workload management skills.
• An ability to recognise problems or opportunities within business processes.
• An understanding of how digital technology can help address service needs.
• Knowledge of business planning or service development.
• Knowledge of system development and implementation.
• An awareness of cyber security requirements.
• Expe…