Workshop Manager

Location: West Thurrock

Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop, a Retail Dealership workshop background is desirable.

Offering a basic up to £55,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.

Hours:

Monday to Friday 40 hours –

As the most senior colleague below the Dealerpoint Manager, the Workshop Manager’s core role is to proactively manage the customers’ journey from “planning, arrival, quality of work through to Invoice / Claim closure. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.

The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.

Skills and Experience

* HGV workshop experience at supervisor or above level

* Employee (Technician) management / supervisory skills and experience

* Identifying employee ongoing training needs

* Reporting workshop KPI’s

* Budgeting and planning of workshop productivity / efficiency

* Customer facing experience with the ability to problem solve

* Ideally a level 3 HGV Technician qualification

Benefits:

* 25 days holiday and rising with service

* Pension scheme – 7% matched

* Healthcare Cash Back Scheme

* Employee discounts across Retailers, Cinemas, Services +++

* Cycle to Work Scheme

Renault Truck Commercials is an Equal Opportunities Employer