Head of Account Management

Head of Account Management – Thurrock, RM18

Salary: £60,000 – £75,000 basic + car allowance & commission

Hours:

Monday – Friday, 09:00 – 17:30

Job Type: Permanent

Our client, a rapidly growing e-commerce delivery business, is looking for an experienced Head of Account Management to lead their strategic client portfolio. This is a senior commercial role for someone with a proven track record of managing large accounts, driving growth, and leading high‑performing teams.

Reporting directly to the Commercial Director, the Head of Account Management will be responsible for managing key enterprise accounts, driving revenue growth, and ensuring service excellence. The successful candidate will lead a team of Account Managers, act as the main commercial interface with top clients, and collaborate with internal teams across operations, product, technology, and finance to deliver tailored solutions.

• Lead, mentor, and develop a team of Account Managers to achieve targets and deliver exceptional client service.
• Own strategic relationships with key clients, managing senior stakeholder engagement.
• Drive revenue through upselling, cross‑selling, and contract renewals.
• Monitor service delivery, resolve escalations, and ensure operational KPIs are consistently met.
• Collaborate with internal teams to deliver innovative solutions and seamless service.
• Provide regular reporting on account performance, pipeline, and commercial outcomes.

• 8–12+ years’ experience in account management, customer success, or commercial leadership.
• Proven experience managing complex, enterprise‑level accounts, ideally in e‑commerce, logistics, or supply chain.
• Strong commercial acumen with experience in pricing, contracts, and margin management.
• Excellent leadership skills with experience coaching and developing high‑performing teams.
• Confident communicator, strategic thinker, and skilled negotiator.

• Competitive salary £60k – £75k basic + car allowance & commission
• Private medical cover and employer pension contributions
• Free gym membership, snacks, and social events
• Recognition and reward schemes

This is an excellent opportunity for a commercially‑minded professional to take ownership of a high‑value client portfolio, influence strategy, and play a key role in a business experiencing significant growth.