Senior Lettings Manager

Our Grays office is currently looking for a Senior Lettings Negotiator.

• Manage applicant enquiries promptly and professionally.
• Conduct property viewings, presenting properties to prospective tenants confidently and effectively.
• Secure lets and negotiate tenancy terms to achieve the best outcome for landlords and the business.
• Qualify applicants thoroughly to ensure suitability and compliance with referencing criteria.
• Progress tenancies through to move‑in, coordinating with landlords, tenants, referencing providers, and internal teams.

• Maintain strong, ongoing relationships with landlords, providing regular updates on marketing, enquiries, and offers.
• Advise landlords on market conditions, pricing strategy, and necessary improvements to maximise rental value.
• Conduct market appraisals and win new instructions through professional, informed recommendations.
• Ensure landlords remain compliant with legislation (EPC, gas safety, EICR, deposit regulations, and Right to Rent requirements).
• Review and carry out rent reviews and increases.
• Upsell rent guarantee to those without in the current portfolio.

• Create accurate property listings, ensuring high‑quality photos, descriptions, and compliance with advertising regulations.
• Manage online property portals and ensure all marketing remains up to date.
• Liaise with contractors and external suppliers as needed.
• Review and update property files, ensuring all documentation is complete and legally compliant.
• Assist in training, mentoring, and supporting junior negotiators and apprentices.
• Lead by example in achieving KPIs, conversion rates, and service targets.
• Support the Lettings Manager with departmental tasks where required.
• Help maintain a positive, motivated, and results‑driven team culture.

• Ensure all tenancies are processed in line with current legislation and company policies.
• Verify Right to Rent documentation and assist with referencing requirements if necessary.
• Maintain accurate records in CRM systems and uphold GDPR standards.
• Stay updated on changes in lettings law, industry best practices, and regulatory updates.