Inside Sales Representative

Inside Sales Representative – Full-time – Grayslake, IL

• Grow and maintain customer relationships by making outbound and answering inbound calls, meeting minimum outbound talk time.
• Leverage knowledge of domestic sales processes and material handling & industrial parts to identify customer needs, present appropriate products and services.
• Build and foster effective customer relationships and sales opportunities to support required sales objectives.
• Navigate and research information within company ERP and CRM systems to check product price and availability, respond and enter customer feedback and action items.
• Notify customers of all backordered items and provide delivery dates.
• Communicate with customers to gather claim information as needed and enter the information into company sales systems.

• Minimum 3 years of experience in a Customer Support or inside sales role.
• Proficient understanding of the material handling and industrial parts industry, customers, suppliers and vendors.
• Demonstrated inside sales techniques including cold calling, customer qualification and acquisition.
• Knowledge and ability to handle credit card processing.
• Proficiency using a company ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) system.

You’ll be part of a people‑centric culture where well‑being matters. Our comprehensive package offers standard benefits such as medical, dental and vision, plus unique benefits such as an onsite health clinic and a dollar‑for‑dollar 401(k) match up to 6%. At our HQ, there’s an onsite preschool, restaurant and opportunities to get active or enjoy regular team get‑togethers.

• Hybrid work schedule.
• Opportunities for professional development, including access to Linked In Learning and many in‑house/external training courses.

TVH is a global one‑stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4,600 colleagues are the strength, heart, and soul of TVH. We are a dynamic team where initiative and entrepreneurship are valued, and innovation takes center stage.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.