MPA Customer Care Specialist

MPA New Customer Care Specialist role at TVH

Full-time | USA Sales | Location – Grayslake, IL / Olathe, KS

Join our team as a New Customer Care Specialist
, where you’ll create meaningful connections with customers, uncover sales opportunities, and provide ongoing, value‑added communication that keeps our clients informed and supported.

• Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.
• Develop low‑value, new and/or inactive customers.
• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.
• Leverage knowledge of sales processes for the material handling, industrial parts and/or construction markets to identify customer needs, present all appropriate products and services.
• Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items.
• Notify customers of all backordered items and provide delivery dates.
• Communicate with customers to gather necessary claim information.

To excel in this sales position, candidates should bring a minimum of 2 years of experience in inside sales, customer support, or a related role with a strong focus on cold calling and lead generation. Successful candidates will:

• Demonstrate expertise in cold calling techniques, effectively qualifying leads, and acquiring new customers to drive sales growth.
• Have a solid understanding of the material handling and industrial parts industry, including key products, customer needs, suppliers, and vendors.
• Exhibit excellent relationship‑building skills to engage prospects, handle objections, and convert leads into loyal customers.
• Show proficiency in leveraging ERP and CRM systems to track leads, manage pipelines, and optimize sales strategies.

You’ll be part of a people‑centric culture, where your well‑being matters. Our comprehensive package offers tuition reimbursement, and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ in Olathe, KS there’s an on‑site preschool, restaurant and a place to get active or enjoy our regular team get‑togethers.

• Hybrid work schedule
• Opportunities for professional development, including access to Linked In Learning and many in‑house/external training courses.

TVH is a global one‑stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. With over 4,600+ colleagues worldwide, we are a dynamic team where innovation thrives, and initiative and entrepreneurship are highly valued.

At TVH, people are at the heart of everything we do. Despite our global presence, we maintain a family atmosphere that fosters clarity, mutual respect, kindness, and open communication. Our team is down‑to‑earth, approachable, and celebrates differences and new ideas, creating an environment where everyone feels valued and inspired.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status or any other protected status in accordance with applicable laws.

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