Trained Medical Assistant Trainee

On-the-Job Trained Medical Assistant Trainee

About the Organization Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Salary Range: $19.75 - $22.75 per hour

The OJT Medical Assistant Trainee role is designed for Certified Nursing Assistants who complete an internal, structured On-the-Job Training (OJT) Medical Assistant Program as part of their development to become a Certified Medical Assistant. Under supervision of licensed nursing staff and providers, the OJT Medical Assistant Trainee provides both direct patient care and clinical support in accordance with organizational policy and competency validation and commits to becoming fully certified within 1 year & 3 months from hire.

The OJT Medical Assistant Trainee contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

OJT Medical Assistant Trainee

Essential Duties and Responsibilities:

• Prepare exam rooms for patient visit, ensuring cleanliness, supplies and equipment readiness.
• Perform patient intake including vital signs, pain assessment, medication and allergy review and document visit information accurately in EMR. Conduct screenings such as SDOH, PHQ 2&9, tobacco use and when appropriate fall risk assessment, AUDIT and GAD-7.
• May perform clinical skills & procedures once competency is assessed.
  • Perform point-of-care testing as approved (e.g., glucose, HgbA1c, rapid strep, flu, covid, urinalysis, pregnancy test and others per policy).
  • Perform ear lavage, nebulizer treatments, and peak flow testing as delegated.
  • Perform EKG and prepare specimens for laboratory processing.
  • Conduct specimen collection and prepare for lab processing (urines, swabs, capillary blood).
• Assist providers with examinations and in office procedures, chaperone sensitive exams per protocol.
• Change/update service profiles to accommodate providers scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.
• Assist with referrals, med refills, and authorizations under nursing/provider guidance.
• Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow up booking required by patient care plan; cross train to provide backup patient services and reception duties.
• Engage in population health activities (e.g., outreach calls, quality measures support, reminder calls).
• Maintain competency validation records and participate in ongoing training.
• Identify abnormal findings and elevate promptly to nursing/provider.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust…