IT Operations Analyst and Data Specialist

Job Title:

IT Operations Analyst and Data Specialist

Reports to:

IT and Security Manager

Location:

On Site, Great Barrington, MA

Employment Status:
Full-time, FLSA Exempt

The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money.

The IT Operations Analyst and Data Specialist serves as the operational bridge between AIER’s business departments and IT, with primary responsibility for optimizing business systems, workflows, documentation, reporting, and technology-enabled process improvement.

This role maintains and improves workflows across platforms such as Jotform, Formstack, Microsoft 365, Power Automate, SharePoint, Salesforce, and Microsoft Forms, helping AIER maximize the value of its existing technology investments.

This role works closely with departments across the organization to identify repetitive work, manual processes, reporting challenges, and opportunities for automation, while supporting software implementations and general IT operations as priorities require.

• Build, maintain, and improve workflow automations using Jotform, Formstack, Power Automate, SharePoint, Salesforce, and related business systems
• Partner with departments to identify repetitive work, manual processes, reporting challenges, and opportunities for technology-enabled process improvement
• Serve as a primary liaison between departments and IT for business application support, workflow improvement, and operational technology initiatives
• Gather business needs, evaluate existing technology capabilities, recommend process improvements, and coordinate practical technology solutions
• Create and maintain SOPs, IT documentation, process maps, knowledge base articles, employee guides, and workflow documentation
• Develop dashboards and reports that improve data quality, standardize workflows, automate recurring reporting, and support leadership decision-making
• Support software implementations, vendor coordination, testing, rollout communications, and user acceptance testing
• Coordinate business system integrations to reduce duplicate data entry and improve consistency across platforms
• Evaluate departmental technology requests and identify opportunities to use existing systems before additional software is purchased
• Provide employee training and guidance on business applications, workflows, and technology best practices to encourage consistent adoption and effective use of existing systems
• Assist with helpdesk, onboarding, inventory, and equipment deployment when operational priorities require additional IT support

• Experience in a nonprofit, education, research, or professional-services environment
• Experience with Microsoft Power Platform, including Power Automate and Share Point
• Familiarity with APIs, webhooks, system integrations, and basic data transformation concepts
• Experience with process mapping or business process improvement
• Relevant Microsoft, Salesforce, CompTIA, or similar technology certifications
• Commitment to AIER’s mission and classical liberal principles
• Three or more years of experience in IT operations, business systems administration, systems analysis, or a similar technical operations role
• Hands-on experience administering or supporting SaaS business applications, such as Microsoft 365, SharePoint, Salesforce, Jotform, Formstack, or comparable platforms
• Experience building workflow automations using Power Automate, form automation tools, or similar low-code/no-code platforms
• Experience gathering requirements from nontechnical stakeholders and translating business needs into practical, maintainable technology solutions
• Ability to independently…