Infrastructure & Cloud Support Engineer
Job in
Great Dunmow, Essex County, CM6, England, UK
Listed on 2026-08-21
Listing for:
Fox Red Recruitment Ltd
Full Time, Part Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
IT Support, Windows Server, Systems Engineer, Disaster Recovery IT
Job Description & How to Apply Below
Location:
Great Dunmow, Essex
Salary: £30,000–£40,000 FTE, depending on experience
Hours:
Initially 3 days per week, with the opportunity to progress to full-time
Working:
Hybrid / Client-facing MSP environment
We are seeking an experienced Infrastructure & Cloud Support Engineer to join a growing Managed Service Provider.
This is a hands-on role supporting a range of clients across Microsoft 365, Intune, Windows infrastructure, networking, endpoint management, backup and disaster recovery, alongside technical project work.
Key Responsibilities:
* Provide L2/L3 technical support across Microsoft 365, endpoints, servers and networks
* Administer Microsoft 365, Entra Intune
* Support Windows Server, Active Directory, Group Policy, DNS and DHCP
* Manage endpoint environments, including monitoring, patching and deployment
* Troubleshoot networking, VPNs, firewalls, VLANs and multi-site connectivity
* Manage and test backup and disaster recovery solutions
* Support cloud migrations, infrastructure upgrades and security projects
* Maintain accurate technical documentation and customer records
* Take ownership of issues through to resolution and provide excellent customer service
About You:
* Microsoft 365, Intune and Entra
* Windows Server, Active Directory and Group Policy
* Windows 10/11 endpoint management
* Networking, including DNS, DHCP, VLANs, VPNs and firewalls
* Backup and disaster recovery
* L2/L3 troubleshooting
Experience with Datto RMM, Hyper-V/VMware, Microsoft Defender, Autopilot, Conditional Access or Power Shell would be advantageous.
We are looking for someone with strong technical fundamentals, a methodical troubleshooting approach and excellent communication skills. You should be comfortable working independently, dealing directly with customers and taking ownership of technical issues.
This is an excellent opportunity to join a growing MSP, with scope to develop into technical project delivery and potentially a Technical Project Lead / IT Project Management position.
Applicants must be within practical travelling distance of Great Dunmow, Essex. A full UK driving licence and access to suitable transport is preferred
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