Customer Experience Representative

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions, offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.

Pay:
This position starts at $16.50 per hour plus bonus and commission opportunities (potential for $12,000 in annual bonus and commission).

Location:

Great Falls International Airport (GTF). Address: 2800 Terminal Drive, Great Falls, MT, 59404.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Monday – Friday 3:00 p.m. – 12:00 a.m.

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of the rental upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities, and any company-sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.

Equal Opportunity Employer / Disability / Veterans.

• High School Diploma or G.E.D. required.
• Must have a valid driver's license with no more than two moving violations and/or at‑fault accidents on driving record within the past three years, and no drug or alcohol related convictions on driving record within the past five years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must be at least 18 years old.

• Entry level

• Full‑time

• Other

• Travel Arrangements