Patient Care Coordinator​/Hearing Care Professional Trainee; Administrative Assistant

Patient Care Coordinator / Hearing Care Professional Trainee (Administrative Assistant)

Apply for the Patient Care Coordinator / Hearing Care Professional Trainee (Administrative Assistant) role at Beltone
.

Location:

Great Falls, Montana – Full time. Are you detail‑oriented and seeking to make a positive impact in a professional office environment? At Beltone, we believe that to provide our patients with premium service, we must value our employees and create a rewarding workplace. As a Patient Care Coordinator/Hearing Care Professional, you will be the face of our practice, dedicated to creating an extraordinary patient experience.

• Administrative Support:
  Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process.
• Scheduling Mastery:
  Utilize the scheduling system efficiently to maximize testing opportunities in the office.
• Patient Outreach:
  Actively contact current, past, and potential patients through identified sources and track/report appointment results.
• Marketing & Community Engagement:
  Collaborate with the HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals.
• Professional Communication:
  Answer incoming phone calls and messages professionally, ensuring timely follow‑up with patients.
• HIPAA Compliance:
  Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts).
• Financial Management:
  Reconcile cash balance and manage accounts receivable and payable, including making bank deposits.
• Welcoming Environment:
  Maintain a clean and inviting office and work environment.
• Engage in training to become a licensed Hearing Care Professional while performing Patient Care Coordinator duties.

• Education:
  
  High School diploma or equivalent is required.
• Experience:
  
  2 years of office experience preferred.
• Customer Service: 2 years of customer service experience preferred.
• Technical
  
  Skills:
  
  Proficiency in MS Office is required.

We are an Equal Opportunity Employer.